Volunteers: Frequently Asked Questions | B.C. Lions
Volunteers: Frequently Asked Questions

1.    When is the 2011 Grey Cup Festival?
The 2011 Grey Cup Festival runs from Thursday, November 24 through Sunday, November 27, 2011.

Volunteer shifts run from Tuesday, November 22 through to Monday, November 28, 2011.

2.    How many hours will I work?
Volunteer commitment is a minimum of 18 hours – 3 six hour shifts

3.    What types of jobs will I have?
You will be ambassadors for the Grey Cup Festival! Overall you will be welcoming people to Vancouver, to the Festival, and to your area. Customer service is our focus. Please refer to the volunteer positions descriptions for specific job information.

4.    Can I work with my friends or family members?
Yes. Provided you have chosen the same jobs and are available for the same shifts. The onus will be on you to coordinate with your friends the timing.

5.    Do I get fed?
Yes . A meal break with box lunches will be provided for each 6 hour shift worked.

6.    Is there a uniform?
Yes – you will be able to pick up your uniform at the orientation session. Each volunteer will receive a white jacket, an orange toque and a black and orange long-sleeved fleece top. You will need to provide black pants as part of the uniform.

7.    Is there parking available for volunteers?
Volunteers will be encouraged to ‘Go Green’ and use public transit. Some volunteer deployment roles will have parking made available to them.

8.    Will I get to see the game?
At this time, volunteers will be provided with a Grey Cup viewing party with snacks and beverages to watch the televised broadcast of the Game – location to be determined.

9.    When will I hear if I have been accepted as a volunteer?
Upon review of your registration, a scheduling request will be sent to you. Your volunteer registration will be complete upon your acceptance of the schedule provided to you.

10.     When will I know my volunteer schedule?
Volunteer schedules will be sent out starting mid-August through to the beginning of November.

11.    What department I will be volunteering for?
We requested three choices during the registration process and will make every effort to place you in the area of your choice. However, as departments get filled we reserve the right to place you where there is a need.

12.    What if I want or need to change my volunteer shifts and times?
Scheduling issues will be worked through with our scheduling team. Once you have accepted your schedule, any changes will be adjusted through your department manager. If they are unable to accommodate you, you will forfeit the opportunity of volunteering.

13.    Will I receive any training? If yes, when?
Each volunteer will be provided with an event orientation scheduled for November 5, 2011. Out-of-town volunteers will be accommodated on Wednesday, November 23 and Thursday, November 24 between the hours of 11:00am and 6:30pm at the Volunteer Centre located at the Vancouver Convention Centre West.

14.    Who will be my supervisor?
Each department has two co-managers responsible for the operations of the department. Each department will have Team Leaders looking after our volunteers. You will be able to meet our volunteer management team on November 5, 2011 at the volunteer orientation.

15.    I still have questions, who can I ask?

You can email your question to vol-info@2011greycupfestival.ca. In September, a Department Manager will be assigned to you and their contact information will be provided at that time.

16.    I’m from out of town, can I volunteer?
Yes. You will be required to provide us with your travel itinerary and information on where you will be staying and a local contact number. This information will be required by September 1, 2011 in order for us to schedule you. If you have the information earlier, please provide same to our scheduling team at

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